Shipping Policy

Thank you for choosing Exclusoria. We take immense pride in carefully packaging and securing your luxury fragrance orders to ensure they arrive in pristine, untampered condition. Below you will find our comprehensive shipping terms, rates, and fulfillment timelines.

Shipping Rates & Delivery Estimates

We offer straightforward, premium flat-rate shipping tiers for all domestic orders. Shipping costs are dynamically calculated at checkout based on your total order value:

Order Total	Shipping Method	Cost	Delivery Timeline
$0.00 to $199.99	Standard Ground Shipping	$8.50	10-14 Business Days
Any Order Amount	Priority Ground Fulfillment (Skip the Line)	$18.00	7 – 10 Business Days
$200.00 and up	Complimentary Luxury Shipping	FREE	10-14 Business Days

Please note: Delivery timelines are estimates provided by our shipping carriers and are not strictly guaranteed. Delays can occasionally occur during peak holiday seasons or severe weather.

1. Processing & Fulfillment Times

• Standard Orders ($8.50 or Free Shipping): All standard orders are processed and packed within 10-14 business days (excluding weekends and major holidays) before being handed off to our shipping carriers.

• Priority Ground Orders ($18.00): Selecting this tier bypasses our regular queue. Your order is moved to the absolute front of our daily packing line and gets processed and shipped out ahead of schedule.

• Order Tracking: The moment your order is securely packed, an automated email containing your tracking number will be sent to the address provided at checkout. Please allow up to 24–48 hours for the carrier to update the initial tracking details.

2. Shipping Restrictions (Fragrance Guidelines)

Because luxury perfumes contain alcohol, they are classified as hazardous materials (HAZMAT) by federal transit laws.

• Ground Shipping Only: To comply with safety regulations, all fragrances must travel via ground transportation. We are currently unable to offer expedited air shipping (such as Overnight or 2nd Day Air).

• Physical Addresses Only: We ship exclusively to physical residential and business addresses within the United States. We cannot ship hazardous ground materials to P.O. Boxes, APO, FPO, or DPO addresses.

3. Lost, Stolen, or Delayed Packages

Exclusoria ensures every order leaves our facility in flawless condition, tracked, and securely handed over to our carrier partners.

• Once a package is marked as "Delivered" by the carrier tracking system, Exclusoria is no longer liable for stolen or missing mail.

• We highly recommend shipping to a secure location where someone can receive the package. If your package is delayed or showing delivery anomalies, please contact the shipping carrier directly using your tracking number for the fastest resolution.

4. Damaged or Leaking Items

If your glass bottle is broken, actively leaking, or suffers severe structural damage during transit, please refer to our Return & Refund Policy. You must contact us within 48 hours of delivery at support@exclusoria.com with clear photographs of the damage and the outer box so we can process an insurance claim and issue your replacement.

5. Address Corrections

It is the customer's responsibility to ensure the shipping address is input correctly at checkout. If you notice a typo or mistake in your address, please notify us immediately at support@exclusoria.com.

• If your order has not yet been processed, we will gladly update it.

• If the order has already been handed off to the shipping carrier, we cannot alter the route, and the customer will be responsible for any return-to-sender or re-shipping fees.

6. Contact Us

For any questions regarding your tracking status or delivery, please reach out to our concierge team at:

• Email: support@exclusoria.com

• Concierge Hours: Monday – Friday, Response within 24–48 business hours.