Contact information

📬 Customer Support

We would love to hear from you. Whether you have a question about a specific scent profile, need assistance tracking your order, or want a personal fragrance recommendation, our team is here to assist.

  • Customer Support Email: support@exclusoria.com

  • Response Time: We respond to all inquiries within 24–48 business hours, Monday through Friday.

  • Business Hours: 9:00 AM – 5:00 PM EST

📦 Frequently Asked Shipping Questions

  • Standard Shipping: 10–14 business days ($8.50 flat rate).

  • Expedited Shipping: 7-10 business days ($18.50 flat rate).

  • Free Shipping: Complimentary standard shipping is automatically applied to all domestic orders of $199.99 or more.