Refund policy

Return & Refund Policy

Thank you for choosing Exclusoria. As a purveyor of luxury and premium fragrances, we are dedicated to ensuring the highest standards of quality, authenticity, and hygiene for our boutique.

Quick Overview

  • 14-Day Return Window: Returns are accepted within 14 days of your order’s confirmed delivery date.

  • No Restocking Fees: We do not penalize our clients with restocking fees for returned items.

  • Customer Provides Shipping: Customers are fully responsible for acquiring and paying for their own return shipping labels.

1. Return Eligibility Criteria

To be eligible for a return within our 14-day window, your item must be in its original, unused, and pristine condition.

  • The outer cellophane protective wrap must be completely intact, unopened, and untampered with.

  • The original brand box and packaging must be un-crushed.

  • The fragrance bottle must never have been sprayed, primed, or handled.

If 14 days have passed since your delivery, or if the outer seal has been broken, we cannot offer a refund or an exchange.

2. Strict "Final Sale" Exceptions

Due to strict hygiene, safety, and promotional structures, all items belonging to the following four specific collections are considered 100% Final Sale and are completely ineligible for return, exchange, or refund under any circumstances:

  1. Samples & Decants Collection (For sanitary and safety reasons)

  2. Discovery Sets Collection (Intended exclusively for testing purposes)

  3. Clearance / Closeout Collection (All deep-discount markdowns)

  4. Flash Sales / Limited Edition Collections (Promotional or seasonal vault offers)

Note: Any item where the original plastic wrapping or box seal has been torn, cut, or removed automatically becomes Final Sale.

3. Customer Responsibility for Shipping

Exclusoria does not provide pre-paid return labels. The customer must provide and pay for their own return shipping.

  • Shipping Methods: We strongly recommend utilizing a reliable, trackable service (such as USPS Ground Advantage or UPS) and purchasing shipping insurance for the full retail value of the product.

  • Transit Risk: Exclusoria is not responsible for any returns that are lost, misdelivered, or damaged during transit back to our facility.

  • Original Shipping Fees: Any original shipping charges paid at checkout (including our flat $8.50 standard shipping) are non-refundable.

4. Damages, Leaks, or Faulty Atomizers

If your luxury bottle arrives shattered, heavily leaking, or with a defective factory atomizer, we will gladly issue an immediate replacement or store credit.

  • Reporting Window: You must report transit damage to us within 48 hours of delivery.

  • Requirement: Please email our concierge team at support@exclusoria.com with your full order number, a brief explanation, and clear photographs of the damaged bottle and its shipping box.

5. How to Initiate a Return (Automated Self-Service)

To make the process as seamless as possible, Exclusoria utilizes an automated self-service return portal. If your item is completely unopened and does not belong to one of our four Final Sale collections, please follow these steps:

  1. Click on the Account icon in our store's top menu.

  2. Log in using the email address associated with your original order. (A secure, one-time 6-digit verification code will be sent to your inbox—no password required).

  3. Select the specific order and the eligible item you wish to return, choose a reason from the dropdown menu, and click Request Return.

  4. Once our system registers your request, our secure return fulfillment address and packing instructions will be automatically emailed to you.

  5. Securely pack the unopened item in a durable shipping box with ample protective wrap, buy your label, and mail it out.

Once your package arrives at our facility and passes our physical quality assurance inspection, your refund will be processed back to your original payment method within 5–7 business days.