Frequently Asked Questions

1. Fragrances & Curation

Are your fragrances authentic?

Yes, 100% authentic. Every single fragrance in our collection is sourced directly from authorized distributors or the elite perfume houses themselves. We have an uncompromising standard for quality and do not carry counterfeits, imitations, or diluted products.

What is the difference between "Designer Selection" and "Signature Opulence"?

Our Designer Selection features world-renowned luxury houses (like Tom Ford, Creed, and Valentino) organized by brand. Signature Opulence is our ultra-premium, highly exclusive vault reserved for rare niche masterpieces and exceptional extraits.

Can you help me choose a scent?

Absolutely. We love helping clients navigate scent profiles. Whether you are looking for rich gourmands, midnight woods, or want to master the art of scent layering to create a custom aura, you can contact our client concierge team for a personalized recommendation.

2. Shipping & Delivery

How much is shipping?

We offer a standard flat-rate shipping fee for standard orders. However, all orders over $200 automatically qualify for free shipping.

Do you offer expedited shipping?

Yes. If you need your order sooner, we offer a Priority Ground Shipping tier for a flat rate of $18.00 to ensure your vault selections arrive as quickly as possible.

How long will it take to receive my order?

Because our fulfillment is fully automated, your order is processed immediately. Standard shipping typically arrives within 5-8 business days, while Priority Ground cuts that time down significantly. You will receive a tracking link via email the moment it leaves our facility.

3. Orders & Returns

Can I change or cancel my order?

Because we utilize an immediate, automated fulfillment system to get your items to you as fast as possible, orders cannot be altered or canceled once they are placed. Please review your selections carefully at checkout.

What is your return policy?

Due to the pristine, hygienic nature of luxury fragrances and decants, we cannot accept returns or exchanges on opened or used products. Please refer to our official Refund Policy page for full details on damaged or incorrect shipments.

How can I contact customer support?

Our boutique concierge team is here to assist you. You can reach out to us directly through our contact page or email us at any time, and we will get back to you within 24-48 hours.